F.A.Q

Face-to-face Training:
Car mileage will be charged at 50p per mile from my base - South Manchester.

Extended travel:
Where the journey is more than 2 hours each way via car, the charges will be the full day charge plus a half-day charge.
 
Overnight accommodation:
Where overnight accommodation is required, the extended travel rate will be applied along with hotel costs, plus a £20 subsidence charge.

 Invoicing;
In-house courses delivered face-to-face and via Zoom/Teams are invoiced before the event.   Payment for in-house courses must be received within 14 days of the invoice date.   Invoices not paid within 14 days of the invoice date will be subject to a 10% Late Payment Charge. 

VAT:
We are exempt from VAT, so there is no additional VAT charge. 

Cancellations and postponements that are notified more than 6 weeks in advance of the training date will not incur charges.

In the event of cancellation or postponement by the client less than 6 weeks before the event, the following fees apply:
4-6 weeks' notice, 25% of the fee
3-4 weeks' notice, 50% of the fee
2 - 3 weeks' notice, 75% of the fee
Less than 2 weeks' notice, 100% of the fee

Postponements are defined as the service will be rearranged for a new date. The new date must be identified within 10 working days of the notice to postpone, or the Postponement will be treated as a cancellation. The new training date must be within 4 months of the cancelled date. If dates are postponed more than 2 times by the customer, AccessAble learning.org reserves the right to treat the Postponement as a Cancellation. 

Certificates;
 Full completion of the post-course questionnaire (Feedback Form) will evidence that learning has taken place. Certificates will be provided only for delegates who fully complete the Feedback Form. 

You can choose to have the certificate sent electronically or wait for the delivery.
This may take up to 30 days